Company

We Help Making Your Contact
Center Operation Profitable


Our focus is to develop world-class contact center software and implement
customized solutions eitherin the cloud or on your premises.

Talk to an expertFrost & Sullivan rewards inConcert for Pioneering Leading-edge Solutions at contact centers
 
 

Experience


 
16
years

focused in contact
center technology.

4
billion

annual interactions
processed with inConcert.

27
countries

with inConcert
operations.

 

What do we do?


We develop technology that incorporates profound contact center business and operation knowledge gathered during more than 15 years of successful implementations. We also provide consulting and professional services adhering to the best practices in the industry.

This allows us to deliver highly customized solutions, hosted either in your own datacenter or cloud-based, which are specially designed to reduce costs, improve service processes and provide a superior experience to your customers.

 
 

Why inConcert?


 
conocimiento
Knowledge

We understand your business, because we are part of it. This expertise translates into highly specialized knowledge which is built into the technology and solutions we deliver.

foco
Focus

For more than 15 years we have focused our resources exclusively to the research, development and implementation of contact center technology.

proveedor
One-stop-shop

With inConcert you get a functionally complete product: from ACD, CTI and IVR, to dialing, recording, quality, and everything you can expect from a world class contact center platform.

tecnologia
Technology

We stand behind our products which incorporate an advanced and robust technology that processes more than 4 billon contacts each year, in 25 countries, 4 continents.

empresa
Premise or cloud

You can choose from either premises, cloud based or hybrid solutions, with the added advantage that the underlying technology is always the same.

 

International presence.


We are contact center technology leaders in the Spanish speaking market worldwide, with a vast international presence in 25 countries and 4 continents, and still every customer can talk directly with our owners.

 
View Offices
 

Our history.


 
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Connect us.

Contact Us

Mexico: +52 (55) 1164 7544
Uruguay: +598 (2) 716 6644
Spain: +34 931 922 920
Portugal: (+351) 211 155 309
Peru: +51 1 640 2440
France: +33 (0)9 70 73 53 03

International: +1(210) 247 5116