Solutions

We Know
Your Business


Achieve your goals with highly customized
contact center solutions

Talk to an expertFrost & Sullivan rewards inConcert for Pioneering Leading-edge Solutions at contact centers
 
 

We understand your business
because is our business too.


Solve your contact center operational needs with inConcert, regardless of the channel your customers use to get in touch: voice, chat, social networks, email, web, SMS, and more.

We understand your business, because we are part of it. It’s been our focus for the last 15 years, and the technology we develop incorporates this knowledge. We also strive to understand your real world – your operation, how to boost your revenues and what actions to take to minimize costs – assuring you’ll get flexible and effective solutions customized to your business needs.

 

Industry

 

Outsourcing

As a contact center service provider you face challenges in many fronts. We help you achieve your goals and transform your organization into a strategic link of your customer’s value chain.

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Industry

 

Healthcare

Healthcare providers are challenged daily by the need to control operating costs and make their services profitable without putting at risk their ability to rapidly meet requirements and the quality of care they provide to patients.

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Industry

 

Banking and finance

The banking and finance sectors are expected to provide excellent service, responding to multiple customer channels while at the same time increasing their profitability and reducing operational costs.

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Industry

 

Education

Universities, colleges and other educational institutions have a special interest in maintaining fluid communications with their students as well as improving their academic experience. To achieve this it’s essential to optimize the way in which non-presence interactions are handled.

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Industry

 

Retail

Retailing has changed a lot in recent years as online purchasing has taken a predominant role. The main challenge now is not to lose contact with buyers. Retail companies that have the capacity to interact with consumers through any channel are making the difference.

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Industry

 

Telecommunications

Today, telecommunication companies face tremendous competition with continuously decreasing profit margins. inConcert provides multichannel solutions help you acquiring new customers, retaining existing ones and increasing revenue.

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Operation

 

Customer Service

You know it already: if you don’t take good care of your customers, your competition will gladly do it for you. Provide your customers with an excellent experience and make your operation profitable with inConcert Customer Service solutions.

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Operation

 

Collections

Efficiently transform overdue accounts into revenue. inConcert collections solutions provide specialized tools to make the most of every contact and accelerate collections.

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Operation

 

Telemarketing

In sales and lead generation campaigns, the math is simple: your operation’s highest cost are human resources and you need to work smart. inConcert helps to maximize productivity and boost sales by increasing your agents’ talk time.

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Deployment

 

Premises based

Traditional deployment, with new advantages. Technology reside on your premises and we provide technical support and software maintenance. You can also host your own remote site operations and deploy work@home agents.

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Deployment

 

Cloud based

Access inConcert technology without investing in or maintaining infrastructure. We have pioneered the delivery of pay-as-you-go contact center solutions from our own service centers in USA, Europe and LatAm assuring expertise, reliability and flexibility.

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Solutions by product.


 
 
 

inConcert Allegro

inConcert Allegro is a full-fledged integrated software platform that covers all the functional needs of a high demand multimedia contact center, including multichannel inbound routing, IVR, dialing, voice and screen recording, real time supervision and more.

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i6 OmniChannel Suite

i6 brings 360o omnichannel customer care to a new level with sophisticated tools specially designed to seamlessly process interactions through diverse channels such as chat, email, SMS and social.

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Mexico: +52 (55) 1164 7544
Uruguay: +598 (2) 716 6644
Spain: +34 931 922 920
Portugal: (+351) 211 155 309
Peru: +51 1 640 2440
France: +33 (0)9 70 73 53 03

International: +1(210) 247 5116