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We’re there when you need us.
We know you have better things to do than call us, so when you do, we understand it's because you have a real need. That’s why we don’t outsource the support services we provide. That guarantees that the support engineer inConcert provides has profound knowledge and the technology know-how to solve your problems in the least amount of time possible.
The diagnostic, response and resolution processes we deploy are aligned with knowledge we've accumulated over 15 years of experience and continuous improvement.
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All-inclusive support.
Backed by our technology and team of technicians, our Technical Support plan is the most complete on the market: everything is included. There are no limits on the number of incidents or hours. And you don’t get hit with additional costs and surprises. Preventive action is your best option, so we help you maintain the continuity of your operations with remote monitoring services that include: the configuration of systems alarms that notify our technical personnel when anomalies are detected.
We respond before they threaten your operations. Our value-added services include, at no additional cost, continuous updating and improvements to our software; re-training of your internal instructors; and access to our knowledge base, user manuals, technical guides and online courses.
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Summary of benefits:
- Diagnosis and resolution of technical incidents.
- 24-hour, 365-day extended coverage.
- Technical consulting covering installed systems.
- Proactive monitoring with automated notification.
- Multi-lingual personnel.
- Updates to new software versions.
- Knowledge base and documentation.
- Web portal for verifying the status of case handling.
- 100% discount on re-training of operators.
- Special discounts on ad-hoc training.
