Services

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To Help You.


Get a solid foundation to assure a successful contact center operation with
Business consulting, Professional Services, Education and Technical Support.

Talk to an expertFrost & Sullivan rewards inConcert for Pioneering Leading-edge Solutions at contact centers
 
 

Integrate knowledge, technology and people.


Transform your investment in technology into a powerful business solution, which assembles people, processes, knowledge and data.

inConcert combines 15 years of successful experience implementing contact center solutions with more than two decades providing implementation and consultation services in business process modelling, integration and automation. This allows us to offer you a complete portfolio of services that assure a solid foundation for the long term success of your operation.

 
 
 

Professional Services

Advance successfully through all the stages in the implementation process guided by our expert team of project engineers. From the analysis and design of your customized contact center solution to go live and operation optimization.

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Education

Empower your agents, supervisors, administrator, analysts and technical staff with skills and knowledge. Access a wide range of operational and technical training courses specially designed to help you make the most of our technology.

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Business Consulting

Make sure your contact center is the best it can be. Throughout the years, by helping our customers run successful operations, we have acquired a deep knowledge of the contact center business and operation. We use this expertise to make your operation successful, too.

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Technical support

Unlike other companies, we only offer one tech support plan: the best and most complete in the industry. 24/7/365. Without limitation in number of reported incidents. It includes updates and also … upgrades. Plus free operational retraining. We really have to trust our software to make an offer like this.

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Contact Us

Mexico: +52 (55) 1164 7544
Uruguay: +598 (2) 716 6644
Spain: +34 931 922 920
Portugal: (+351) 211 155 309
Peru: +51 1 640 2440
France: +33 (0)9 70 73 53 03

International: +1(210) 247 5116