Achieve your operational goals with a single web interface that empowers you to monitor your contact center operations in real time from any location, so you can take rapid, preventive and corrective actions.

  • Get ahead of problems by controlling your operation in real time.
  • Make sure agents meet KPIs.
  • Deploy operational changes in real time.
  • Get ahead of problems by controlling your operation in real time.


    Now you can control your contact center operations even when you are not at your desk. With inConcert Allegro Supervisor you monitor your operations, adhere to your metrics in real time and take preventive and corrective action from any location. Rapidly visualize your agents’ status, service levels, response times, call abandonment rates, and waiting queues for all of your campaigns, using visual indicators, audio alarms and a fully equipped control panel.

  • Make sure agents meet your agreed-to service levels.


    With inConcert Allegro Supervisor you can silently monitor calls in progress and quickly access recorded call audio. An advanced alarm system can be configured to sound notifications that help keep your operation within agreed-upon service levels. You can also help agents using the private chat function even while calls are in progress.

  • Deploy operational changes in real time.


    By switching agents in real time and with just a few clicks from one campaign to another and sharing agents between various customer service groups, you can respond faster during critical situations, successfully complying with your service metrics and optimizing the use of agents’ time.

 
Datasheet

Datasheet inConcert Allegro
Supervisor

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