Cut operational costs, eliminate waiting queues and provide 24-hour service every day of the year with interactive voice response services that let your customers grab the information they want and resolve their needs automatically.

  • More profits and better customer experience.
  • Applications flexibility and variety.
  • Native integration with inConcert Allegro ACD.
  • Speech technologies.
  • Simple IVR applications design and modification.
  • Integration with data, applications and business processes.
  • Added-value information.
  • A better customer experience with lower operating costs.


    inConcert Allegro IVR lets you launch pre-service systems all the way to advanced applications for capturing data. Integrate your systems and databases. Deploy text-to-voice, voice recognition and voice biometrics and, send emails and SMS messages.

  • Applications variety and flexibility.


    inConcert Allegro IVR lets you launch pre-service systems all the way to advanced applications for capturing data. Integrate your systems and databases. Deploy text-to-voice, voice recognition and voice biometrics and, send emails and SMS messages.

  • Native integration with inConcert Allegro ACD.


    inConcert Allegro IVR and inConcert Allegro ACD are natively integrated. As a result, a call can be transferred from the IVR to the ACD and the agent, together with the call receives all self-service selections previously made by the customer as well as any information they entered. You end the frustration that results when customers have to repeat to the agent information that’s already in the system.

  • Speech technologies.


    The incorporation of Text To Speech, Automatic Speech Recognition, and Voice Biometrics means you can develop business applications that optimize the use of your contact center's resources and deliver a dynamic and distinct customer experience.

  • IVR applications design and modification—with ease.


    Easily create your own IVR applications using inConcert Allegro Flow Designer’s graphical tool. Modify your IVR’s behavior in real time without the need to interrupt service, so you rapidly respond to operational dynamics. Alternatively, if you prefer, our team of professional services engineers can take charge of creating highly customized applications to boost your customer service and business processes.

  • Integrate with your data, applications and business processes.


    inConcert Allegro Contact Center’s advanced integration tools tightly link the IVR with business' applications and data, such as CRMs or billing systems. Now you’re able to implement a wide range of self-service operations so your customers can, for example, check the progress of transactions, invoices, account statuses, orders and perform transfers between accounts, as well as pay bills and authorize payments.

  • Added-value information.


    Ensure continuous improvement of your customer service processes with inConcert Allegro Reports, which provides detailed information on your IVR’s operation and how customers use it, such as which options are accessed most and what points prove to be most problematic for call abandon rates.

 
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