Your contact center agents' time is your principal cost. To be more profitable, you have to process more interactions in less time, reduce abandon rates, and increase your contact list penetration.

  • Simple IVR application design.
  • You can create or modify your own applications.
  • Changes in real time without stopping the system.
  • Training and services.
  • Access to sophisticated IVR functionalities.
  • Simple IVR application design.


    Use a visual and simple tool to develop everything from auto attendant menus to powerful self-service applications designed to improve your operation’s automated customer service processes.

  • You can create or modify your own applications.


    inConcert Allegro Flow simplifies the complex, as you create and rapidly modify your IVR applications to comply with changes in your business requirements. Your eliminate implementation costs, development times, testing and production.

  • Changes in real time without stopping the system.


    Make changes to your IVR’s behavior in real time, without the need to pause your system, stop and start services or compile programming code. All you do is record changes, activate them, and the next call is handled by your IVR reflecting the flow modifications you have made.

  • Training and services.


    inConcert Allegro Flow Designer includes documentation and a complete training program so you get the knowledge necessary to automatically implement IVR applications. If developing IVR applications is not your preference, our team of professional services engineers can take charge of creating highly customized applications for boosting your customer service and business processes.

  • Access to sophisticated IVR functionalities.


    inConcert Allegro Flow Designer provides access to inConcert Middleware functionalities. Integrate your IVR applications with the rest of your business data, systems, processes, and component invocation. It also provides connectors with voice technologies, such as ASR/TTS and voice biometrics, and lets you manage emails, chat and other sophisticated functionalities for building powerful IVR applications.

  • Integration with front-end applications, forms and scripts.


    Construct your own call scripts, forms and customized applications with inConcert Web App Designer, saving time and reducing implementation costs. If you already have an application, such as a CRM for example, it can be easily integrated using inConcert Allegro API. inConcert also offers plug-and-play integration with the leading CRMs on the market, such as Salesforce, Sugar and SAP.

 
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