Streamline your customer service processes by integrating your personnel, operations and systems with your contact center. InConcert Allegro Middleware is an advanced integration platform that allows exchanging data with practically any system in existence.

  • A new approach on integrating processes, systems and people.
  • Tie your contact center to your business.
  • Simplify and automate business processes for a better experience.
  • A new approach on integrating processes, systems and people.


    Customer contact involves business processes, such as sales, billing, and providing information and support, among others. In all cases, your contact center must be able to interact with your other systems in order to access data and generate information. A seamless integration between your contact center platform and your data, applications and business processes is vital to the efficiency, profitability, and competitiveness of your operation. inConcert Allegro Middleware turns this ideal connectivity into a powerful reality with its exclusive technology that reduces the complexity of integration, including the cost and time to achieve it.

  • Integrate your contact center with your business.


    inConcert Allegro Middleware paves the way to exchange messages between heterogeneous systems, as well as making invocation of web services and access to different databases, among others, a new reality. You integrate your contact center and your business applications coherently and in real time.

  • Simplify and automate business processes for a better experience.


    By combining your contact center technology with systems integration and processes—and linking these with work flow automation – inConcert Allegro Middleware provides the foundation you need to make your operations more powerful and effective. Your contact center becomes a part of your organization's business processes, and if your company provides business process outsourcing, it shines as a key link in the value chain you offer your customers.

 
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Integración y Automatización

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