Ensure the best experience for your customers at the same time that you increase your operation’s profitability when you integrate your CRM SAP, Salesforce or Sugar with inConcert Allegro—all on one desktop screen.

  • Out-of-the-box integration with the leading CRM applications on the market.
  • Complete contact center functionality within your CRM.
  • Single sign-on.
  • Out-of-the-box integration with the leading CRM applications on the market.


    inConcert’s plug-and play connectors with SAP, Salesforce and Sugar create uninterrupted integration between your contact center platform and your customer data, with all of the advantages integration confers. No interface development or integration services are needed.

  • Complete contact center functionality within your CRM.


    Agents access all of the platform's management functions and telephony controls from your CRM, processing calls and visualizing data simultaneously and automatically when communication with the customer begins. It’s all done from a single interface and without the need to change applications. This complete view of the customer speeds the resolution of interactions and delivers superior customer experience, increasing productivity and cutting costs.

  • Single sign-on.


    Thanks to the single-sign-on functionality, when an agent signs in to SAP, Salesforce or Sugar, he is automatically signed in to inConcert and can indicate availability to take calls, or other statuses such as being on break, or in training, etc. Because changes in agent status can be made directly from the CRM interface, performance reporting is more precise. Control over personnel is more efficient, with supervision and monitoring in real time using inConcert Allegro Supervisor.

 
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