Maximize your contact center's productivity and improve your customers' experience by integrating your multiple channels into one unified interaction queue that combines inbound and inbound interactions.

  • Optimize your agents’ time.
  • Maximize multichannel usage.
  • 360-degree view of your customer.
  • Unified multichannel configuration.
  • Optimize agents’ time.


    Maximize your agents’ time freeing them up to respond to emails, chats or voicemails or make outbound calls when they are not receiving inbound calls. inConcert Allegro Channel Management makes it possible, allowing you to process multiple channels independently or simultaneously, in accordance with your operation’s needs.

  • Maximize multichannel usage.


    From a single interface, inConcert Allegro Channel Management allows agents to process inbound and outbound calls; make callbacks resulting from abandoned calls; and handle incoming and outgoing emails, SMS messages, and web interactions including chat requests, web callbacks and click-to-calls from the web.

  • 360-degree view of your customer.


    Integrated management of multiple channels gives you total visibility over your operations and customer activity, independently of what channel the interaction is occurring on, or the channel you choose to make the interaction on.

  • Unified, multichannel configuration.


    inConcert Allegro multichannel technology provides a unified platform that is easy to control and manage and that is focused on converting more opportunities into profitability for your contact center operations.

 
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