Products

inConcert Allegro
Contact Center.


All in One. 100% customizable.
On the cloud or at your data center.

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Optimize your contact center.

Technology with built-in knowledge.

The inConcert Allegro Contact Center suite of software is specifically designed so organizations can optimize their remote contact with customers, no matter what channel they choose. Advanced functionality incorporates profound business knowledge with the goal of aligning contact center operations with the industry’s best practices. inConcert Allegro Contact Center’s customized solutions reduce operating costs and maximize productivity while providing an excellent user experience.

All on one platform.

One word describes the inConcert Contact Center Allegro platform: comprehensive. With the additional advantage that all of the platform’s functional components have been developed by just one company, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, and messaging, among others. The result is a uniform criteria for the development and evolution of inConcert’s tools. Technology silos are gone, along with technology gaps and failures.

Integrated and automated business processes and systems.

inConcert Allegro Contact Center delivers an advanced middleware-and-workflow combined platform that models and simplifies the most complex business processes, integrating them with your contact center and the rest of your business operations at all levels: communications, data, systems and processes.

The same technology, on the cloud or on your premises.

The decision to locate your contact center technology on the cloud, or on your business premises depends on many factors. They include the cost and quality of data connections, local telephone regulations, how comfortable you feel having your data in the cloud, and whether you have your own IT personnel, among others. In any case, you can deploy inConcert Allegro Contact Center with the assurance and peace of mind of knowing that you use the same product whether it’s at your location or in the cloud. That means you’re free to migrate between your data center and ours, or use both at the same time, with the same interfaces, functionalities and reports. The bottom line? Total transparency for all your operations.

 

inConcert Allegro Contact Center
functional modules.

Channel Management

 

MultiChannels

Stay ahead of the competition. Reduce operating costs by permitting your customers to contact you on their preferred channel.

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Channel Management

 

ACD

Increase your contact center's productivity and provide your customers with an excellent experience, intelligently distributing interactions to the best qualified agent in every case.

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Channel Management

 

IVR

Give your customers the power to skip hold times with automated voice processes that integrate with your systems and provide 24/7 customer service while reducing your operating costs.

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Channel Management

 

Speech Technologies

Reduce service costs and give your customers a superior experience with text to speech, automatic speech recognition and voice biometrics.

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Outbound

 

Dialing

Boost the profitability of your outbound operation. Access more contacts in less time. Reduce call abandon rates and increase your contact list penetration.

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Outbound

 

Messaging

Communicate with thousands of contacts using a highly efficient tool to rapidly send voice messages, SMS, and personalized emails at the lowest cost possible.

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Integration

 

CRM connectors

SAP, Salesforce and Sugar connectors ensure a tight integration of your customer data and communications functionality on a single desktop window.

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Integration

 

Integration and automation

Boost your contact center operations integrating your data and business applications and streamlining your business processes.

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Integration

 

CTI

Expand agents' productivity, increase sales and resolve interactions with real-time integration of your data and contact center communications.

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User Interfaces

 

Supervisor

Empower supervisors with a versatile web interface that monitors all of your agents’ activities in real time.

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User Interfaces

 

Administrator

One advantage of inConcert’s all-in-one suite of applications is that you can perform management functions from a single interface that is easy to use, avoiding duplication of effort.

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User Interfaces

 

Agent

Turn your contact center operators into real super agents by giving them the information and control to process every interaction more efficiently.

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Quality and Monitoring

 

Reports

Using a web interface, access a complete and up-to-date history of your contact center’s operations, giving you power to make intelligent decisions.

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Quality and Monitoring

 

Recording

Build a registry of all agent-customer communications, transactions and agreements with a complete integrated multi-channel voice and screen recording solution.

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Quality and Monitoring

 

Quality control

Assess agents’ performance and discover how to improve the quality of your operations by auditing and scoring voice and screen recordings.

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Quality and Monitoring

 

Analytics

Broad and deep view of your contact center operation coupled with the necessary controls to make changes in real time in a single tool.

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User Interfaces

 

Web Applications Design

Design everything from management scripts to complex business applications integrating your data and processes with an easy-to-use advanced web tool.

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User Interfaces

 

IVR Applications Design

Increase your autonomy and reduce both the costs and time required to develop your own IVR applications, using a potent and versatile web-based design interface.

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All you need for
your contact center operation
in a single tool.

All you need for your contact center operation in a single tool
 
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