inConcert Allegro
Contact Center.

The inConcert Allegro Contact Center suite of software is specifically designed so organizations can optimize their remote contact with customers, no matter what channel they choose. Advanced functionality incorporates profound business knowledge with the goal of aligning contact center operations with the industry’s best practices. inConcert Allegro Contact Center’s customized solutions reduce operating costs and maximize productivity while providing an excellent user experience.

One word describes the inConcert Contact Center Allegro platform: comprehensive. With the additional advantage that all of the platform’s functional components have been developed by just one company, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, and messaging, among others. The result is a uniform criteria for the development and evolution of inConcert’s tools. Technology silos are gone, along with technology gaps and failures.

inConcert Allegro Contact Center delivers an advanced middleware-and-workflow combined platform that models and simplifies the most complex business processes, integrating them with your contact center and the rest of your business operations at all levels: communications, data, systems and processes.

The decision to locate your contact center technology on the cloud, or on your business premises depends on many factors. They include the cost and quality of data connections, local telephone regulations, how comfortable you feel having your data in the cloud, and whether you have your own IT personnel, among others. In any case, you can deploy inConcert Allegro Contact Center with the assurance and peace of mind of knowing that you use the same product whether it’s at your location or in the cloud. That means you’re free to migrate between your data center and ours, or use both at the same time, with the same interfaces, functionalities and reports. The bottom line? Total transparency for all your operations.