The inConcert Allegro Contact Center suite of software is specifically designed so organizations can optimize their remote contact with customers, no matter what channel they choose. Advanced functionality incorporates profound business knowledge with the goal of aligning contact center operations with the industry’s best practices. inConcert Allegro Contact Center’s customized solutions reduce operating costs and maximize productivity while providing an excellent user experience.
One word describes the inConcert Contact Center Allegro platform: comprehensive. With the additional advantage that all of the platform’s functional components have been developed by just one company, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, and messaging, among others. The result is a uniform criteria for the development and evolution of inConcert’s tools. Technology silos are gone, along with technology gaps and failures.
inConcert Allegro Contact Center delivers an advanced middleware-and-workflow combined platform that models and simplifies the most complex business processes, integrating them with your contact center and the rest of your business operations at all levels: communications, data, systems and processes.
The decision to locate your contact center technology on the cloud, or on your business premises depends on many factors. They include the cost and quality of data connections, local telephone regulations, how comfortable you feel having your data in the cloud, and whether you have your own IT personnel, among others. In any case, you can deploy inConcert Allegro Contact Center with the assurance and peace of mind of knowing that you use the same product whether it’s at your location or in the cloud. That means you’re free to migrate between your data center and ours, or use both at the same time, with the same interfaces, functionalities and reports. The bottom line? Total transparency for all your operations.
Stay ahead of the competition. Reduce operating costs by permitting your customers to contact you on their preferred channel.
Learn MoreIncrease your contact center's productivity and provide your customers with an excellent experience, intelligently distributing interactions to the best qualified agent in every case.
Learn MoreGive your customers the power to skip hold times with automated voice processes that integrate with your systems and provide 24/7 customer service while reducing your operating costs.
Learn MoreReduce service costs and give your customers a superior experience with text to speech, automatic speech recognition and voice biometrics.
Learn MoreBoost the profitability of your outbound operation. Access more contacts in less time. Reduce call abandon rates and increase your contact list penetration.
Learn MoreCommunicate with thousands of contacts using a highly efficient tool to rapidly send voice messages, SMS, and personalized emails at the lowest cost possible.
Learn MoreSAP, Salesforce and Sugar connectors ensure a tight integration of your customer data and communications functionality on a single desktop window.
Learn MoreBoost your contact center operations integrating your data and business applications and streamlining your business processes.
Learn MoreExpand agents' productivity, increase sales and resolve interactions with real-time integration of your data and contact center communications.
Learn MoreEmpower supervisors with a versatile web interface that monitors all of your agents’ activities in real time.
Learn MoreOne advantage of inConcert’s all-in-one suite of applications is that you can perform management functions from a single interface that is easy to use, avoiding duplication of effort.
Learn MoreTurn your contact center operators into real super agents by giving them the information and control to process every interaction more efficiently.
Learn MoreUsing a web interface, access a complete and up-to-date history of your contact center’s operations, giving you power to make intelligent decisions.
Learn MoreBuild a registry of all agent-customer communications, transactions and agreements with a complete integrated multi-channel voice and screen recording solution.
Learn MoreAssess agents’ performance and discover how to improve the quality of your operations by auditing and scoring voice and screen recordings.
Learn MoreBroad and deep view of your contact center operation coupled with the necessary controls to make changes in real time in a single tool.
Learn MoreDesign everything from management scripts to complex business applications integrating your data and processes with an easy-to-use advanced web tool.
Learn MoreIncrease your autonomy and reduce both the costs and time required to develop your own IVR applications, using a potent and versatile web-based design interface.
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