With i6 you can give your customers an experience that is coherent, unified, and precise in every interaction. Operators need simple but powerful tools that allow them to manage customer service through channels in a unified way, and from which they can access relevant information regarding the contact, the context, and the business.

Customer data, interaction with the company, products frequently consumed, the type of complaints reported, among others, is information that you may make available to the operator through the platform, and therefore you allow them to provide consistent customer service experiences.

  • Multiple tools in a single web platform.
  • Consolidated communications.
  • One sole conversation through multiple channels.
  • The customer as the strategy center.
  • Collaborative work.
  • Contact Channels Integration.
  • Security and trustworthiness in transactions.
  • Consolidated communications.


    Through the i6 customer service functions it is possible to join customer communications, thereby addressing their various points of contact from one common place. The unified view of the channels, interactions, the team, and the context of the customer allows operators to provide contacts with a consistent and high quality experience. The user interface was carefully designed to that customer service is carried out simply, naturally, and in a collaborative manner.

  • One sole conversation through multiple channels.


    The conversation with the customer is unique, from the beginning to its resolution, although it crosses multiple contact points. i6 allows operators to move easily through social networks, chat, and email, without losing the context or the conversation thread.

    This generates multiple benefits, not only for your customers, who receive outstanding, excellent service, but also for your company, which will be able to establish goals and implement process-oriented business strategies, transcending each channel.

  • The customer as the strategy center.


    More and more, customers demand being able to communicate via the channel that is most comfortable for them, and seek customized, correct responses right away. i6 allows you to focus on your customer's preferences in order to define your business strategies and to use the most appropriate channels depending on the type of contact. Your customer data, identity, relationship with the company, the products they buy frequently and interaction with your company throughout their life cycle as a customer, is information that remains within the platform and that allows, not only providing an excellent channel experience, but consistent customer service across the different contact points, applying business rules according to each profile, and changing from one channel to another within a fully integrated conversation.

  • Collaborative work.


    i6 incentivizes collaborative work as a way to improve service levels, response times, and the customer's experience with the company. Operators may leave notes and private comments regarding the conversations, which remain tied to them, thereby forming part of the background information and context of the customer. When an operator transfers the conversation to another collaborator on his team, all of this information remains automatically accessible.

  • Contact Channels Integration.


    Together with the delivery of interactions and, all of this within the same work desktop of the operator, it is possible to show management applications, so that operators can visualize and record relevant data regarding the business and the contact.

  • Security and trustworthiness in transactions.


    i6 uses SSL encryption protocol, which helps your company adhere to the PCI standard and helps to provide high levels of security and data privacy, particularly in commercial, financial, and billing transactions.

 
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