With i6 you can control the quality of each contact and guarantee that your services are always excellent, regardless of the channel.

  • Registration of omnichannel conversations.
  • Fast access.
  • Evaluation and training tool.
  • Programming and analysis.
  • Security and privacy for records.
  • Registration of omnichannel conversations.


    Analyzing conversations records within a framework of quality control and constant improvement is just as important as the real time monitoring of the operation. i6 stores the history of each interaction and the thread of each conversation. This way not only the isolated file can be recovered, but also the entire context of the contact.

  • Fast access.


    i6 gives you simple access to the records of the all of the interactions processed, regardless of whether they are email, chat, contact forms, or social networks, through a very powerful filter and search tool.

  • Evaluation and training tool.


    Having records of each conversation, regardless of the channels through which they were managed, allows customer service consistency and homogeneity to be evaluated quickly, through numerous points of contact. The analysis of the files also contributes to identifying training needs, and acts as an additional training tool.

  • Programming and analysis.


    Correctly selecting records to evaluate and continuity in doing so is the key to success for any auditing plan. With i6 you can program the periodic delivery of the your most important operational reports via email, and access the files associated with each record online, in order to visualize and audit them.

  • Security and privacy for records.


    i6 hides account and credit card numbers in stored files and uses SSL encryption protocol for every record. This helps your company to adhere to the PCI standard and helps to provide high levels of security and data privacy, particularly in commercial, financial, and charge transactions.

 
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Datasheet i6 OmniChannel Suit
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