Products

Embedded Knowledge.


Get super powers for your operation
with contact center technology that makes you work better.

Talk to an expert Frost & Sullivan rewards inConcert for Pioneering Leading-edge Solutions at contact centers
 

Software for your contact center.

Optimize your operation and keep your customers happy. Our products gather the know-how
and expertise acquired by implementing tens of thousands of agent positions worldwide.
Get the results you need with inConcert knowledge embedded software.

inConcert Allegro
Contact Center

Tools to make your contact center profitable.

inConcert Allegro is a full-fledged integrated software platform that covers all the functional needs of a high demand multimedia contact center.

 

Integration

 

Dialer

 

IVR

 

Recording

 

Messaging

 

ACD

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i6
OmniChannel Suite

Take your omnichannel operation to the next level.

inConcert i6 brings 360o omnichannel attention to a new level with sophisticated tools specially designed to seamlessly process interactions through diverse channels such as chat, email, SMS and social networks.

 

i6 Email

 

ACD

 

i6 Chat

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Knowledge embedded software.

We know your needs. It shows in our products.

It is simple. We are focused in delivering highly effective contact center solutions so you can achieve a superb and profitable operation. That’s all we do. Thanks to this specialization we have been able to acquire a deep knowledge of the contact center operation, industry and business.

This knowledge is encapsulated in the technology we develop. This is why our products make you work better. As all operations and business cycles are unique, we make an effort in providing solutions that solve your needs of today but we continue to research and develop the products you’ll need tomorrow.

 
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