Scripts help increase agent productivity by letting them control dialogues and having relevant information about the client available during a conversation.  They also reduce training times.

inConcert Application Developer is a powerful tool specialized in the design of front-end applications and dynamic scripts for Call Centers.  It allows those responsible for Call Centers to develop their own applications integrated to inConcert.

The resulting front-end application is displayed on agents' PCs as a screen-pop when a call is received, guiding the dialogue with the client and providing the information necessary to reach the objectives set.

Furthermore, inConcert Application Developer allows accessing data from different sources such as databases, mainframes, legacy systems and other information systems, permitting the integration of the Call Center to information found both inside and outside the organization.

The development of front-end applications and scripts, and their relationship with the firm's data, is done with graphics thereby avoiding the need for writing programming code.