All components of inConcert solutions have been developed by a single manufacturer and are natively integrated into a harmonious unit.  This architecture allows for the unified management of the entire contact center.

inConcert Administrator Desktop is a unified console that is simple and versatile, allowing the centralized management of all contact center resources and the accessing of the system's various tools and functionalities.  This includes user set-up and maintenance, access to reporting, campaign configuration, scheduling, development tools, dialing policy definition and more.  In fact it provides in a single unified tool all the management needed by your contact center.

Furthermore, inConcert Administrator Desktop is sensitive to registered users' profiles, allowing restricted access to the various management functions it offers, based on the user.