Allow your clients to reach your service center using the communications media they prefer.

inConcert provides access to the contact center via multiple communication channels through a comprehensive multimedia interactions handler that opens your company's doors to your clients.

In addition to phone calls, faxes and ingoing and outgoing e-mails, agents will be able to process requests via chat and customer assistance via the web.  All this can be done in a unified way and from a single user interface.

All contacts - voice e-mail, web chat, fax and others - converge in a single Universal Interactions Queue that allows the distribution of multimedia interactions according to pre-defined rules that can be the same or different for each communication channel.