Transform statistical data from your contact center into valuable information that will let you make correct business decisions rapidly and safely.  Optimize your operation by reducing costs and increasing income, by having available on-line instant reports of your entire contact center's activity filtered by campaign, agent or date.  InConcert offers more than forty pre-designed reports in detailed and summarized format with graphics that allow rapid visualization of operations.

inConcert Reporting provides information via multiple channels, such as voice, e-mail and web, and from multiple sources, such as ACD, IVR and the predictive dialing system, in more than forty pre-designed reports included in the solution.

Furthermore, the information from inConcert Reporting, can be used in other analytical applications or to create executive summaries and with a simple click the data can be exported in various formats such as PDF, Excel, Word, HTML, .txt and others.

As inConcert uses industry standards, it is possible to develop custom-made reports, incorporate them into the inConcert Reporting console and use reporting tools such as Crystal Reports.