inConcert Voice manages all voice interactions in an efficient and unified way, delivering calls to the appropriate agent along with the information relevant to the call thereby increasing your agent's performance and your client's satisfaction.

inConcert's sophisticated multi-campaign and call-blending technology allows the processing of incoming and outgoing phone calls, TDM, VoIP, voice mail and call-back all in a single application.

inConcert Voice interactions converge on a powerful ACD, allowing the routing of calls to agents on the basis of pre-established criteria, the client's profile or business data, thereby achieving the best possible service for each client.

At inConcert, we focus on optimizing contacts between organizations and their clients, regardless of whether these are by phone, fax, e-mail, chat or other means of communication, or whether the contact is automatic or via an agent.

For us optimization means: reducing operating costs, increasing productivity and improving customers’ experience when in contact with the organization, thereby achieving loyalty and fidelity.

For this reason we offer a complete portfolio of products, developed with robust leading-edge technology through which we deliver flexible, scalable, reliable and proven key-in-hand solutions.

No two companies have identical needs.  That’s why inConcert provides a modular structure that permits technology to adapt to your needs, and not vice-versa.  

At the core of inConcert’s architecture is a powerful Customer Interaction Platform that allows the modular integration of inConcert’s various products.

Pre-bundled products
inConcert Contact Center
inConcert Contact Xpress
inConcert IVR
inConcert Predictive Dialing System

Input / Output Products
inConcert Voice
inConcert Multimedia

Interface Products
inConcert Agent Desktop
inConcert Real Time Supervisor
inConcert Unified Administrator

Information and Quality Products
inConcert Call Recording
inConcert Reporting

Development Tools
inConcert Flow Designer
inConcert Application Developer