inConcert Flow Designer allows you to resolve, on your own with speed and ease, the creation and maintenance of IVR applications.

inConcert Flow Designer is an intuitive graphics tool with which logic flows can be managed using icons that represent each of your components.

IVR flows are developed free of the complexity of low-level programming, which allows taking IVR applications from conceptualization to implementation in record time.

Equipped with drag-and-drop technology, it accelerates IVR flows via the visual representation of the path followed by a caller from the beginning to the end of the call.

inConcert Flow Designer is pre-integrated to the inConcert suite of products and also permits making modifications to ACD call flows and rules.  Changes are activated within a few seconds with no need to stop or restart the system.