inConcert Agent Desktop is an application that helps increase agent productivity by providing the capacity to process multimedia communications in a unified manner.  It is agile, small, complete and intuitive.  It displays as a horizontal bar on agent's PCs allowing them to process, with a single tool, all interactions managed from your Service Center: voice, e-mail, fax, chat, call-back request, automated call-back, web co-browsing and voicemail.

As it is highly functional, inConcert Agent Desktop has the advantage of freeing the rest of the screen for customer service applications such as CRMs, collections applications, help desk or management systems.  It also provides screen-pop functionality for client-related data via (CTI) with various performance applications.

inConcert Agent Desktop integrates with soft-phones thereby eliminating the need for hard-phones on agent's desks, saving cost and space.

At inConcert, we focus on optimizing contacts between organizations and their clients, regardless of whether these are by phone, fax, e-mail, chat or other means of communication, or whether the contact is automatic or via an agent.

For us optimization means: reducing operating costs, increasing productivity and improving customers’ experience when in contact with the organization, thereby achieving loyalty and fidelity.

For this reason we offer a complete portfolio of products, developed with robust leading-edge technology through which we deliver flexible, scalable, reliable and proven key-in-hand solutions.

No two companies have identical needs.  That’s why inConcert provides a modular structure that permits technology to adapt to your needs, and not vice-versa.  

At the core of inConcert’s architecture is a powerful Customer Interaction Platform that allows the modular integration of inConcert’s various products.

Pre-bundled products
inConcert Contact Center
inConcert Contact Xpress
inConcert IVR
inConcert Predictive Dialing System

Input / Output Products
inConcert Voice
inConcert Multimedia

Interface Products
inConcert Agent Desktop
inConcert Real Time Supervisor
inConcert Unified Administrator

Information and Quality Products
inConcert Call Recording
inConcert Reporting

Development Tools
inConcert Flow Designer
inConcert Application Developer