inConcert Call Recording is a specialized tool for recording, recovering and listening to telephone calls.  It allows the control and improvement of contact center service levels and at the same time can store the audio from interactions between agents and clients for later use.

In line with contact center requirements, Call Recording provides various recording modes.  These include recording all registered calls or partial recording based on pre-defined criteria.  The system also allows users - agents and supervisors - to decide when to start recoding a call. 

Recorded calls are stored in MP3 format in an Indexed Audio Repository and can be accessed via a graphic interface that allows rapid searches based on various criteria such as, calling number, called number, range of dates, range of hours, call duration, attending agent, campaign and other variables.