inConcert Contact Xpress offers entry-level Call and Contact Center solutions with a high level of sophistication for companies that want to improve productivity and customer service.

Contact Xpress is an agile and robust solution capable of efficiently handling multiple simultaneous ingoing and outgoing telephone campaigns.  Included in its advanced functionalities are: pre-call service, Automatic Call Distribution (ACD), call-blending, voice mail usage, automatic call-back, music-on-hold, wait-time information, transferring and conferencing among clients, agents and supervisors, statistical reports, management modules, and real-time supervision of contact center resources.

inConcert Contact Xpress is pre-integrated with call recording and progressive and assisted-mode dialing applications, covering an array of functionalities rarely available in express products.

inConcert's scalability plan guarantees your investment in technology allowing an easy migration and expansion to other solutions at any time.