inConcert Contact Center is a powerful and robust technological solution that allows the optimization of your Service Center's operations by providing sophisticated functionalities oriented at increasing income, improving productivity, reducing costs and giving your client a better experience.  It is modular and scalable in structure, allowing solutions to be configured to satisfy the needs of mid-sized firms, large corporations and call center service providers.

inConcert Contact Center incorporates robust, world-class technology that is designed to support a large number of interactions and operate 24/7.  The use of pure IP architecture ensures all the benefits of voice and data convergence, and by being one of the pioneers in the application of this technology to Call Centers, we can confidently deliver mature and trustworthy solutions.

It possesses a sophisticated Automatic Call Distribution (ACD) system with multiple routing criteria, a completely unified system-management module, pre-designed reports, a real-time supervision console and agile and intuitive agent interface.
 
inConcert Contact Center is pre-integrated to the entire inConcert product line via an all-in-one-box model, permitting Computer Telephony Integration CTI, with information systems (Enterprise Applications Integration) and the adding-on, as they are needed, of functional modules such as: IVR, dialing, call recording, multimedia interaction, scripting, voice technologies and others.

Benefits

• All-in-one-box solution developed by a single manufacturer, with pre-integrated functional modules ensure scalability and the extensibility of functionalities as they are needed, thereby reducing the total cost of the asset
• Pure native IP architecture provides all the benefits of voice and data convergence, achieving mature and reliable solutions
• Easy integration with diverse corporate information systems via a latest-generation tool prevents the Call Center from being isolated from the rest of the organization
• Increases service center productivity with management, design and real-time supervision tools
• Provides comprehensive information via historical reports and statistics
• Multi-campaign, multi-media, call-blending solution allows better customer service and, at the same time, resource optimization