What’s in it for me?
Find out how the inConcert family of products can improve your contact center's performance, increase income and reduce costs, while ensuring your client’s fidelity and satisfaction.
Increase income
More contacts, more opportunities.
- Improve your service level.
- Reach more contacts in less time.
- Use multiple communication channels.
- Use self service systems.
- Benefit from dialer engines and voice blasting tools.
Improve your sales process.
- Deliver relevant client information to your agents so they can efficiently close the sale and generate cross-sales.
- Enable online purchases through advanced web communication tools.
Enhance the client’s experience.
- Reduce call waiting times and provide exit and self-service options.
- Allow clients to leave messages so that they can be contacted later.
- Expand communications options to numerous access channels.
- Distribute calls to the agent best suited to handle them.
Proactively reach your clients.
- Perform telesales and telemarketing campaigns.
- Use automatic and predictive dialing systems.
- Create massive SMS campaigns.
- Use E-mail Marketing.
- Communicate with your clients via social media.
Reduce Costs
Self-service.
- Use Interactive voice response system.
- Implement automatic speech recognition.
- Apply speech verification.
- Use text to speech.
Reduce turnover rate.
- Participate in training programs and courses.
- Take advantage of high quality coaching and evaluation tools.
Cut deployment costs.
- Easily configure campaign settings.
- Use scripting definition tools.
- Profit from the best value professional services in the market.
Maximize agent productivity.
- Use real-time supervision and re-allocation of resources.
- Apply standardized e-mail response formats.
- Employ automatic and predictive dialing.
- Take advantage of CTI and Screen Pop integration.
- Availability of data relevant to each call.
- Reduce training times with dynamic dialogue scripts.
- Telework is possible.
