Technology
inConcert Allegro is a robust technological platform for client interaction management, suitable for companies of any size. Conceived from its origin to function with IP telephony, incorporates technology designed to withstand high traffic 24/7, even through remote environments.
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“All-in-one-box” Solution
Free yourself from integration problems, risks and costs. Each module is natively pre-integrated with each other and can be used only when needed.
Non Proprietory Hardware
We use market-standard servers, cutting the dependence on proprietary hardware and its vendors; something that has been a historical raiser of costs for the contact center industry.
Virtual Call Centers
inConcert technology allows the operation of multiple call centers in different geographic locations using the same centralized infrastructure. It also allows remote supervision and administration, tele-working and hot-desking, or in other words, releasing agents from their work desks.
Insertion in Business Organization Processes
inConcert Allegro is the only solution in the market, with a built-in middleware platform. Allowing natural integration of service centers to heterogeneous and distributed systems.
Universal Interactions Queue
Customer decides which communication channel to use: telephone, e-mail, fax, web-chat, web-call-back, SMS, etc. inConcert Allegro takes care of ordering, processing and distributing interactions in a unified manner to the agents who are best qualified to deal with them.
Products
- inConcert Allegro Contact Center
- inConcert IVR
- inConcert Voice Blaster
- inConcert Social Desktop
- inConcert D2C
- inConcert Survey
Solutions
- Customer Service
- Telemarketing
- Collections
- Outsourcing CCO / BPO
- Government
- Political Campaigns
- Telco
