inConcert Survey
Ideal for use in any type of contact center regardless of their size or technological sophistication. InConcert Survey, is a platform for low-cost modular CATI (Computer Assisted Telephone Interview) that manages to increase the productivity of research companies conducting telephone surveys, reducing costs and increasing both quality and productivity data the teams involved.
Features
- Unlimited surveys
- Unlimited questions
- Unlimited users
- Multilanguage surveys
- User management
Reports and statistics
- Response distribution
- Detailed response
- Last 50 responses
- Surveys per agent
- Complete / Incomplete survey Average Handling Time
Seamless inConcert Contact Center Integration
- Predictive / Progressive / Manual Dialing
- “Press One” services transferring to Survey Agent
- CTI pops-up survey form and transfers call to Survey Agent simultaneously
- More than 100 productivity reports, including: calls per agent/hour, talk-time, idle time, average handling time …
- Recorded audio is linked to actual survey for quality control
Products
- inConcert Allegro Contact Center
- inConcert IVR
- inConcert Voice Blaster
- inConcert Social Desktop
- inConcert D2C
- inConcert Survey
Solutions
- Customer Service
- Telemarketing
- Collections
- Outsourcing CCO / BPO
- Government
- Political Campaigns
- Telco
