Reports

inConcert Allegro includes almost 200 predesigned reports that allow instant access to statistical and historical information on Contact Center productivity and service levels.

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features

Obtain detailed or summarized data with just a few clicks.

Export the report data into PDF and CSV files.

Generate new reports containing specific data for a particular situation with Crystal Reports

Segment the information using different criteria.

All the information imaginable about the operation, from wait and hold times, to staff productivity levels, idle time, and best hours in the day to run your business and close sales.