Live Monitor
inConcert Allegro's Live Monitor measures infraestucture variables and business metrics in real time. Serving the purposes of preventive maintenance to avoid service disruptions, and business analysis, for operation tuning and business improvement.
All the measuring, charts and alarms on the dashboard are 100% web based, so you can access it using your favorite browser or operating system.
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features
Choose from a wide array of predefined indicators.
Real time monitoring of contact center elements-such as calls on hold, active calls, number of calls in the ACD, dialer contact rate, etc.
Set up alarms flexibly for different events ranging from service level events, to infrastructure contingencies.
Define automatic response interactions for certain events.
Generate new measurement parameters to better fit the necessities of your operations.
Customize the level of detail for historical data measurements.
Observe cross section data in order to derive correlations in different variables.
Complete Live Monitor Dashboard View
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Products
- inConcert Allegro Contact Center
- inConcert IVR
- inConcert Voice Blaster
- inConcert Social Desktop
- inConcert D2C
- inConcert Survey
Solutions
- Customer Service
- Telemarketing
- Collections
- Outsourcing CCO / BPO
- Government
- Political Campaigns
- Telco
