Interactive Voice Response (IVR)
inConcert Allegro’s IVR system allows clients to query and update information without agent intervention. It vocalizes menu options or prerecorded messages and identifies the responses clients make - using DTMF or voice recognition - , providing them with the information they need. The IVR can also transfer calls to an agent along with customer data, or send an automated e-mail or fax according to a customer request.
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features
Handle multiple IVR applications on the same server.
Manage e-mail on-demand and fax on-demand.
Shared information between IVR and ACD.
Integration with voice technologies, Text-To-Speech (TTS) and Automatic Speech Recognition (ASR).
Automation of workflow between information systems.
Access diverse databases via ODBC.
Integration with host systems via TCP/IP and Named Pipes.
Integration with Minis and Mainframes (IBM390, AS400, RS6000,
among others).
among others).
Standard messaging interconnection (ISO8583, SWIFT, CNAB, XML).
External processes and component invocation (COM, CORBA, SOAP, RPC).
Integration with middleware solutions (IBM-MQ Series, BEA Tuxedo).
Publish and access Web Services (REST, SOAP).
Products
- inConcert Allegro Contact Center
- inConcert IVR
- inConcert Voice Blaster
- inConcert Social Desktop
- inConcert D2C
- inConcert Survey
Solutions
- Customer Service
- Telemarketing
- Collections
- Outsourcing CCO / BPO
- Government
- Political Campaigns
- Telco
