Script Designer
It’s a graphic and versatile tool, specialized in the development and maintenance of front-end applications for contact center agents. These front-end functions as data consolidators, that increase productivity by allowing the substitution of multiple handling applications with a single one.
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features
Develop applications that integrate with diverse data sources and connect them in the front-end.
Generate applications without writing programming code
Develop applications for service center operating, allowing the handling of CRM scenarios, collections applications, telesales and others.
Manage dynamic dialogue scripts sensitive to client responses.
Native integration with inConcert, allows synchronizing screen-pop-up with calls being transferred to agents.
Access and update data residing in diverse information systems inside and outside the organization.
Execute from the front-end stored functions and procedures
Reduced level of complexity in application development due to graphic interface
Receive formal user training program, resulting in autonomy in application development
Dynamic Dialogs
Dynamic dialogue scripts help increase agent productivity by guiding the agent through dialogues with customers, and providing the agent with the information needed to reach the objectives set out for them. CTI Forms created using Script Designer are natively integrated with inConcert which means that once they are designed, they only need to be connected to a campaign to obtain screen-pop-up functionality when a call is transferred to an agent.
Products
- inConcert Allegro Contact Center
- inConcert IVR
- inConcert Voice Blaster
- inConcert Social Desktop
- inConcert D2C
- inConcert Survey
Solutions
- Customer Service
- Telemarketing
- Collections
- Outsourcing CCO / BPO
- Government
- Political Campaigns
- Telco
