Middleware (Systems Integration / SOA)
inConcert Allegro has the unique virtue of inserting itself into the business processes, optimizing contacts between the organization and its customers. By including a versatile middleware in its architecture, easily integrates with diverse applications and legacy systems, interchange information with messaging systems and access databases.
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features
Automation of workflow between information systems.
Access diverse databases via ODBC.
Integration with host systems via
TCP/IP and Named Pipes
Integration with Minis and
Mainframes (IBM390, AS400, RS6000,
among others).
Standard messaging interconnection
(ISO8583, SWIFT, CNAB, XML).
External processes and component
invocation (COM, CORBA, SOAP, RPC).
Integration with middleware
solutions (IBM-MQ Series, BEA
Tuxedo).
Publish and access Web Services
(REST, SOAP).
Products
- inConcert Allegro Contact Center
- inConcert IVR
- inConcert Voice Blaster
- inConcert Social Desktop
- inConcert D2C
- inConcert Survey
Solutions
- Customer Service
- Telemarketing
- Collections
- Outsourcing CCO / BPO
- Government
- Political Campaigns
- Telco
