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inConcert D2C

D2C, is a end to end solution. From media management, to lead generation, order taking, verification and processing, fulfillement, inventory control, customer service and more. You can benefit from the only all-in-one-box, management solution, that seamlessly combines in one easy to use - yet powerful - software suite Integrated Logistics plus Contact Center functionallity.
Get insight with integrated analytical data and statistical reports across all stages of the marketing, sales and fulfillment cycle. Get all the information in your mobile phone or tablet.
  • Effectively increasing conversion rates.
  • Establishing a technology powered profit-generating reorder area.
  • Defining and implementing workflow based results driven processes.
  • Distributing your operations, without losing control of your business.
  • Having control of all your operation, and all the information you need to make the right decisions at the right time, bundled-up in one easy to use tool.
Graphs and analytical data
Easy to use Agent interface
  • Reduce abandon rates with intelligent call routing and automatic call-back.
  • Increase talk-time and productivity with integrated contacting tools.
  • Reach out to your customers with multiple communication channels.
  • Measure how your campaigns’ conversion rates increase.
  • Seamlessly blend sophisticated contact center functionalities into your operations.
  • No software or hardware investment needed.
  • No IT experts or recurrent maintenance fees required.
  • All-in-one seamlessly integrated solution.
  • 24 hour express provisioning process.
  • Turn-key customized solution adapts to your particular business needs.
Get the information you need

d2c features list

sales & order management

  • User Friendly step-by-step interface.
  • Order entry, editing, and search.
  • Single product or combo entry.
  • Address verification.
  • Agent sales script.
  • Abandoned calls immediate callback.
  • One-step (salesperson) or two-steps (agent + salesperson) lead handling.
  • Agent self productivity monitor.
  • Agent self call recording player.
  • Lead life-cycle follow up.
  • Automatic dialing to reprocess no-sale leads.
  • Verification process with up sell capability.
  • Commissions and bonuses calculation.

follow up & customer service

  • Order Follow-up.
  • Order status based on workflow rules.
  • Automatic calling follow up.

supervision

  • Full campaign management.
  • Cold and hot sales handling.
  • Automatic lead distribution, based on business rules.
  • Multi-tiered workflow-configurable lead distribution system.
  • Agent activity monitor.
  • Silent call monitoring and recording.
  • Predictive dialing system for reorders and No-Sale Leads Recycling.

logistics & shipping

  • Business-rules / filter-based order picking.
  • On-line tracking integration with curriers and 3PLs.
  • Batch Order processing by Courier.
  • Label & form printing.
  • Inventory control.
  • Multi-warehouse.
  • Returns and reshipping.

payment process

  • Payment gateway integration.
  • Multiple payments in one order.
  • On-line payment processing, with or without Authorizer.
  • Off-line payment processing management interface.
  • Money order/COD/Checks/Refunds.

analysis & reporting

  • Leads, Sales, Results by Media.
  • Sales, Results by Product / Media.
  • Sales analysis by Agent.
  • Productivity analysis.
  • More than 30 statistic reports.
  • Business and telephony combined reports.
  • 100% mobility: iPad, tablets, iPhones, smartphones, etc.
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