Use our API to develop your own application, expanding and building on inConcert as a Platform. Allowing you and your Developers to concentrate in satisfying particular business needs, and forgetting all the hassle involved in running a Contact Center solution.
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REST Web Service
api functionality overview
Manage contacts at all levels: generate new ones, delete and modify data.
Operate on current call, mute, transfer, etc.
Manage historical information on dialer contacts.
Reschedule contacts and calls.
Manage disposition codes.
Start and stop call recordings for agents.
Configure automatic wrap-up.
Administer users and campaigns.
Configure custom states for agents.