Administrator
inConcert Allegro's Administration console, lets you manage all the resources of the Contact Center from a unified web interface, in a centralized way. Configure campaign settings, manage users, configure routing algorithms, dialer parameters and much more.
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features
Set-up campaigns from scratch.
Define which type of interactions will be allowed for each campaign.
Delineate the validity of each campaign, setting up a timeframe and operational schedules.
Define necessary skills for each campaign.
Filter campaigns by type of interaction for easier management.
Create new users defining roles, profiles, usernames and passwords.
Create and manage skills for agents, assigning skill levels to each one of them.
Configure different custom states for agents to set while they work.
Create user groups with users that share similar characteristics and access permissions for better management and access control.
Generate agent workgroups for improved supervision.
Assign supervisors to the different groups and campaigns.
Manage multimedia resources for each campaign.
Customize dialing settings, choosing dialing rules, etc.
Manage dialing lists.
Products
- inConcert Allegro Contact Center
- inConcert IVR
- inConcert Voice Blaster
- inConcert Social Desktop
- inConcert D2C
- inConcert Survey
Solutions
- Customer Service
- Telemarketing
- Collections
- Outsourcing CCO / BPO
- Government
- Political Campaigns
- Telco
